Total Triage System - Coming Tuesday 13 January 2026

From Tuesday 13 January 2026 we will be introducing a new Total Triage System for booking appointments - see our Appointments page for more information.  Please bear with us as we implement this new system which we hope will improve our service.

Non-attendances/latecomers

Recently we have had a number of non-attendances or patients arriving late for appointments.  If you are unable to attend please let us know as soon as possible.  Further guidance is available on our appointments page.  Please do not be offended if you are asked to rebook your appointment because you are late.  This has been particularly prevalent with our practice nurse appointments - the nurses work to a tight schedule and seeing latecomers would cause them to run very late so please be considerate and allow sufficient time to get to your appointment.

We would like to remind patients of our Zero Tolerance policy.  Click here to find out more.

Your contact details

We are currently checking our records to ensure that patient contact details are up to date.  If you have changed your address or telephone contact details please notify us by e-mail or by completing a form at the practice reception.

We note that some people are changing their e-mail address following recent changes to manx.net.  You can change this on Patient Access or by sending an e-mail notification to the practice to accurately amend your record.

Going off the island?

Please ensure you take sufficient supplies of medication with you.  If you require early or additional supplies for the holiday period please explain this within your written request.  If you run out of medication whilst off the island you will need to register as a temporary patient at a nearby GP practice or attend a walk-in centre to request further supplies.

Reciprocal Healthcare Arrangement covers healthcare between the Isle of Man and the UK. 

If you are travelling abroad please see our travel information here.

Are your contact details up to date?

Please ensure you notify the practice of any change of contact details.  This can be done via e-mail to palatine@gov.im or by completing a form at the practice reception desk.

GDPR consent

If you require someone to collect documents or prescriptions from the practice on your behalf please read the information here and ensure that the practice has GDPR (General Data Protection Regulation) consent. It is particularly important for carers or relatives of elderly patients to ensure this is in place.

Sick notes

Before requesting a sick note from the doctor we would ask you to read the guidance here..

Urine samples/urinary tract infections

We would be grateful if patients could refrain from delivering urine samples to the practice unless a practice clinician has advised to.  We would also advise that urinary tract infections/cystitis in women aged 16-65 can be treated by local pharmacies under the Minor Ailments Scheme.  Further information can be found on our Minor Ailments Scheme page. 

Requests for non-NHS services

Please see our page here with regard to non-NHS services and requests for information, completion of forms, admin letters etc which may incur a charge.  We are receiving increasing requests for letters and medical records and would advise patients to register for Patient Access in the first instance prior to submitting an access request.

Palatine Group Practice Team

Friday 9 January 2026