Notice of Works - 3 way traffic system - Monday 16 March 2026

Please be advised that road works will be taking place on the Noble's Hospital site from Monday 16 March.  Works will be on the road by the entrance to Noble's Hospital and there will be a 3 way traffic system in place.  Expect delays when travelling to the hospital site and allow sufficient time when attending the practice for appointments.  The works are expected to last no more than 6 days.

🩺 GP Education Session – Tuesday 17 March 2026 

GPs will be attending their next Education Session on the afternoon of 17 March 2026.

The practice will remain open.  Please note there will be no routine appointments at the practice from 1.00pm on Tuesday 17 March 2026.  The total triage system will be closed from 11am on this date, re-opening at 8am the following day. 

There will be a GP service providing urgent care operating from 1.00pm until 6.00pm.  Patients are reminded that it is not a drop-in service and if they need to speak to a doctor about any urgent issues, they should phone the practice so we can triage the call, and provide access to the GP on call for the afternoon if necessary.  The Manx Emergency Doctor Service (MEDS) will operate as usual from 6pm.

Anyone who thinks they have a life- threatening emergency should phone 999 and ask for the Ambulance Service.

Members of the public are being encouraged to choose well and attend the health and care setting that is appropriate for their condition. For example, the Minor Injuries and Illnesses Unit currently based at Nobles Hospital can treat a broad range of conditions, Community Pharmacies operate the Minor Ailments Scheme, where you can access advice and guidance and medication for several conditions, and for minor eye conditions your local optician should be your first point of call. If it is something that they are unable to assist with, they will refer you to the most suitable service.  Our practice self-referral page is available here.

For dental emergencies patients can access their own dentist or, if you do not have a dentist currently, please phone 642785.

There are also several options for mental health support. You can find out more about all of these options on our signposting webpages: https://www.gov.im/categories/health-and-wellbeing/signposting/

Total Triage System

From Tuesday 13 January 2026 we have introduced a new Total Triage System for booking appointments - see our Appointments page for more information and use the Total Triage link on the home page to use the system (this cannot be accessed via Patient Access).  Please bear with us as we implement this new system which we hope will improve our service.

Victoria Road (Tesco) Clear Pharmacy

We understand that Clear Pharmacy in Tesco's Victoria Road store will be closing on 2 April.  If you normally have your prescriptions sent to this pharmacy please contact the practice to change your nominated collection point.

Non-attendances/latecomers

We have had a number of non-attendances or patients arriving late for appointments.  If you are unable to attend please let us know as soon as possible.  Further guidance is available on our appointments page.  Please do not be offended if you are asked to rebook your appointment because you are late.  This has been particularly prevalent with our practice nurse appointments - the nurses work to a tight schedule and seeing latecomers would cause them to run very late so please be considerate and allow sufficient time to get to your appointment.

Zero Tolerance policy

We would like to remind patients of our Zero Tolerance policy.  Click here to find out more.

Your contact details

We are currently checking our records to ensure that patient contact details are up to date.  If you have changed your address or telephone contact details please notify us by e-mail or by completing a form at the practice reception.

We note that some people are changing their e-mail address following recent changes to manx.net.  You can change this on Patient Access or by sending an e-mail notification to the practice to accurately amend your record.

Going off the island?

Please ensure you take sufficient supplies of medication with you.  If you require early or additional supplies for the holiday period please explain this within your written request.  If you run out of medication whilst off the island you will need to register as a temporary patient at a nearby GP practice or attend a walk-in centre to request further supplies.

Reciprocal Healthcare Arrangement covers healthcare between the Isle of Man and the UK. 

If you are travelling abroad please see our travel information here.

Are your contact details up to date?

Please ensure you notify the practice of any change of contact details.  This can be done via e-mail to palatine@gov.im or by completing a form at the practice reception desk.

GDPR consent

If you require someone to collect documents or prescriptions from the practice on your behalf please read the information here and ensure that the practice has GDPR (General Data Protection Regulation) consent. It is particularly important for carers or relatives of elderly patients to ensure this is in place.

Sick notes

Before requesting a sick note from the doctor we would ask you to read the guidance here..

Urine samples/urinary tract infections

We would be grateful if patients could refrain from delivering urine samples to the practice unless a practice clinician has advised to.  We would also advise that urinary tract infections/cystitis in women aged 16-65 can be treated by local pharmacies under the Minor Ailments Scheme.  Further information can be found on our Minor Ailments Scheme page. 

Requests for non-NHS services

Please see our page here with regard to non-NHS services and requests for information, completion of forms, admin letters etc which may incur a charge.  We are receiving increasing requests for letters and medical records and would advise patients to register for Patient Access in the first instance prior to submitting an access request.

 

Palatine Group Practice Team

Friday 13 March 2026