Bank Holiday Closures

Please note the practice will be closed on the following dates:

Monday 4 May 2026 (early May Bank Holiday)

Monday 25 May 2026 (late May Bank Holiday)

Friday 5 June 2026 (TT Bank Holiday)

Please bear this in mind, particularly when requesting repeat prescriptions.

Total Triage System

From Tuesday 13 January 2026 we have introduced a new Total Triage System for booking appointments - see our Appointments page for more information and use the Total Triage link on the home page to use the system (this cannot be accessed via Patient Access).  Please bear with us as we implement this new system which we hope will improve our service.

Old Palatine website

Our old website has now been deactivated.  We would encourage users to utilise our current website and would request any favourites or bookmarks be altered to www.palatinegrouppractice.im to ensure you receive the most up to date information.  Users registered for prescription ordering on the old website may particularly experience difficulties and we would recommend utilising the Prescriptions page on this site or registering for Patient Access by attending the practice reception with photographic identification.

Non-attendances/latecomers

We have had a number of non-attendances or patients arriving late for appointments.  If you are unable to attend please let us know as soon as possible.  Further guidance is available on our appointments page.  Please do not be offended if you are asked to rebook your appointment because you are late.  This has been particularly prevalent with our practice nurse appointments - the nurses work to a tight schedule and seeing latecomers would cause them to run very late so please be considerate and allow sufficient time to get to your appointment.

Zero Tolerance policy

We would like to remind patients of our Zero Tolerance policy.  Click here to find out more.

Your contact details

We are currently checking our records to ensure that patient contact details are up to date.  If you have changed your address or telephone contact details please notify us by e-mail or by completing a form at the practice reception.

Going off the island?

Please ensure you take sufficient supplies of medication with you.  If you require early or additional supplies for the holiday period please explain this within your written request.  If you run out of medication whilst off the island you will need to register as a temporary patient at a nearby GP practice or attend a walk-in centre to request further supplies.

Reciprocal Healthcare Arrangement covers healthcare between the Isle of Man and the UK. 

If you are travelling abroad please see our travel information here.

GDPR consent

If you require someone to collect documents or prescriptions from the practice on your behalf please read the information here and ensure that the practice has GDPR (General Data Protection Regulation) consent. It is particularly important for carers or relatives of elderly patients to ensure this is in place.

Sick notes

Before requesting a sick note from the doctor we would ask you to read the guidance here..

Urine samples/urinary tract infections

We would be grateful if patients could refrain from delivering urine samples to the practice unless a practice clinician has advised to.  We would also advise that urinary tract infections/cystitis in women aged 16-65 can be treated by local pharmacies under the Minor Ailments Scheme.  Further information can be found on our Minor Ailments Scheme page. 

Requests for non-NHS services

Please see our page here with regard to non-NHS services and requests for information, completion of forms, admin letters etc which may incur a charge.  We are receiving increasing requests for letters and medical records and would advise patients to register for Patient Access in the first instance prior to submitting an access request.

Palatine Group Practice Team

Thursday 23 April 2026