Practice staff aim to show due respect and courtesy when dealing with patients and their representatives. We respectfully request that patients and their representatives do the same when dealing with members of the practice team.  Failure to do so may result in a warning letter being issued and subsequent removal from our practice list.

The practice operates a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. 

No form of aggression (whether verbal or physical in nature) will be tolerated - any instances of such behaviour on the practice premises may result in the perpetrator being reported to the police and removed from the practice’s list of registered patients.

Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Our staff are receiving an increasing amount of queries with regard to how the practice operates.  Many of our procedures are explained within this website.  If you cannot find the advice and guidance you require please use the Search box at the top of each page.

The challenges we face as a practice are similar to those experienced throughout the British Isles.  Click here to read a recent BBC News article which explains the challenges such as "the 8am scramble" for appointments and how practices are trying to address these.  Please be kind to our admin staff, they are doing their best to help.

TikTok users may also find the response to the article here of interest.