The practice has noted a significant increase in last minute prescription requests.  Please ensure you order your repeat medications in a timely manner - don't run out!  During busy times and when the practice is short staffed we cannot guarantee to fulfil short notice requests despite all best efforts.  Further information can be found below.

• Online via Patient Access
• By using the prescription request link at the top of this page
• Send your request by e-mail to palatineprescriptions@gov.im.
• Send your request by fax to 611712.
• Fill in the tear-off slip issued with your last prescription then drop it in the red box at the practice reception, post it to the practice or give it to your pharmacy.  If you don’t have the slip, a written request is fine.  If you want us to post it back, please enclose a stamped, self-addressed envelope, however the practice cannot be responsible for any postal delays.

Please note that we do not accept repeat requests by telephone. If you have forgotten to request your medication and need it more urgently then please tell us and we will do our best to sort it out for you.

Patient Access is a system which allows patients to access the records held by their general practitioner.  Using Patient Access patients can: 

• Order repeat prescriptions.
• View investigation results.
• Book appointments (please note this only applies to telephone consultations at present).
• View immunisations.
• View consultations (with some restrictions).
• View problems. 

To sign up for Patient Access patients are required to attend the practice reception with photographic identification at any time during practice working hours.  Our reception staff will then set the account up and issue all the information required to get started. 

Although patients can sign up for Patient Access online full access cannot be granted without attending the practice as detailed above.  The practice will not issue access codes or information by telephone. 

If you experience technical issues with Patient Access you can contact the practice in the first instance to ensure that the contact details on our system match those you use to sign into the application.  If necessary we can send a reset access code.  The practice does not have access to passwords or memorable words. 

Any further technical issues should be addressed by utilising the Technical Support service offered by Patient Access.  This should appear as a “bubble” on the site or application home page.  If the issue is likely to be caused by your device settings we would advise seeking appropriate IT support for your device. 

Patient Access now requires two-factor authentication.  Please contact Patient Access Technical Support if you have any access difficulties.

Note – Patient Access is a different application from the NHS App.  The NHS App was granted to Isle of Man residents during the COVID-19 pandemic to provide proof of vaccination for travel purposes.  The NHS App may not include all your information.  We would therefore advise utilising Patient Access rather than the NHS App.

Please note you must attend the practice reception with photographic identification to register for Patient Access.

Please allow 2 full working days if collecting your prescription from the surgery, or 3 if collecting from a chemist. 

You can either collect it from the surgery or ask your pharmacist to collect it for you.  The following Douglas and Onchan pharmacies pick up from us every day: Kinrades, Hemensleys, Clear, Karsons and Boots. 

Please note that all prescriptions will be sent to your nominated pharmacy unless you request otherwise. 

Repeat dispensing allows your GP to send a series of repeat prescriptions to your pharmacy in one batch, so there is no need for you to order them each time.  If your medication has been changed to the repeat dispensing system this should make collection more straightforward as you will no longer need to request these items from the surgery.  Your doctor will issue prescriptions in advance for an agreed period directly to the pharmacy.  The pharmacy will store the prescriptions for you to collect when you need them.  You must specify that you have a repeat dispensing prescription when attending your chosen pharmacy; this will aid the staff in locating the prescription.

If a medication is not available to you on the NHS, but the doctor is willing to prescribe it based on his/her clinical assessment of you, they will issue you a private prescription.  In many cases there will be a charge levied by the surgery for issuing a private prescription, as it is not covered by the NHS contract. Please note that you will also have to pay the full price of the medication at the pharmacy.  This is not the same as the NHS prescription charge - it is the full cost of that medication.

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

• Go to Medicines A to Z (nhs.uk)

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription charges

Find out more about prescription charges including pre-payment & exemptions.