Patient Access is a system which allows patients to access the records held by their general practitioner.  Using Patient Access patients can: 

• Order repeat prescriptions.
• View investigation results.
• Book appointments (please note this only applies to telephone consultations at present).
• View immunisations.
• View consultations (with some restrictions).
• View problems. 

To sign up for Patient Access patients are required to attend the practice reception with photographic identification at any time during practice working hours.  Our reception staff will then set the account up and issue all the information required to get started. 

Although patients can sign up for Patient Access online full access cannot be granted without attending the practice as detailed above.  The practice will not issue access codes or information by telephone. 

If you experience technical issues with Patient Access you can contact the practice in the first instance to ensure that the contact details on our system match those you use to sign into the application.  If necessary we can send a reset access code.  The practice does not have access to passwords or memorable words. 

Any further technical issues should be addressed by utilising the Technical Support service offered by Patient Access.  This should appear as a “bubble” on the site or application home page.  If the issue is likely to be caused by your device settings we would advise seeking appropriate IT support for your device. 

Patient Access now requires two-factor authentication.  Further information and advice can be found here.  Please contact Patient Access Technical Support if you have any access difficulties.

Note – Patient Access is a different application from the NHS App.  The NHS App was granted to Isle of Man residents during the COVID-19 pandemic to provide proof of vaccination for travel purposes.  The NHS App may not include all your information.  We would therefore advise utilising Patient Access rather than the NHS App.

Please note you must attend the practice reception with photographic identification to register for Patient Access.