If you are unhappy about something we have done or failed to do, a decision we have made, or how you have been treated, you can raise your concern with any of our staff who will try to resolve the matter for you.

If your issue remains unresolved, you can raise the matter with the Complaints Manager, who is responsible for handling and responding to your concerns.  You can do this either face to face, via letter, e-mail, using this online form or by telephone.

The Complaints Manager for our practice is Hayley Varney.  She can be contacted via e-mail to hayley.varney@gov.im.

The Responsible Person for our practice is Hayley Varney.  Her role is to ensure compliance with complaints legislation and to make sure learning takes place in response to the outcome of complaint investigation.