A large visitor car park is available at Palatine Group Practice; please only use this if you are attending the practice.  Please note the practice has implemented disc parking for all patients attending the surgery.  This is limited to 30 minutes.  If you are more than 30 minutes and receive a ticket please see the reception desk who will be able to provide proof of appointment.  This has been implemented as we wish to keep the patient car park just for patients.  

Disabled spaces are situated close to the main door, near the car park entrance.  Visitors should access the practice via the main entrance.  Parking for practice staff is at the side of the building and permits should be displayed.

what3words reference: ///hoping.doctor.signifies

Please note the practice postcode refers to our old premises in central Douglas.  If using satellite navigation we would suggest using the postcode IM4 4RE.

Telephoning the practice

The practice treats incoming telephone calls as priority.  At times the lines may be very busy but we would advise callers to keep trying.  The practice admin staff endeavour to answer every call.  If you are calling for an urgent appointment it is best to call any morning at 08:30.  If your call is non-urgent it may be best to call after 10:00 unless the practice staff have advised otherwise.

It is free to call the practice, no charge is incurred.

Please note that telephone calls are recorded for training and monitoring purposes.

E-mail contact

• Telephone and face to face contact are prioritised – if your enquiry is urgent please continue to try these methods.
• E-mails to the practice are checked by the admin staff on a regular basis.
• Please allow 2 working days for your e-mail to be opened and actioned before chasing it up with the practice.
• Remember to include patient name and date of birth for identification purposes.
• Prescription requests should be actioned within 2 days. Allow 3 days if you wish your prescription to be sent to a pharmacy.
• Clinical enquiries may need to be passed to a clinician. If you require a prompt response please arrange a telephone consultation to discuss your message.
• Do not send photographs unless requested to do so by the practice.
• Please do not send long e-mail trails.
• Requests for medical records and reports can take up to 30 days to be actioned and may involve a charge, of which you will be advised by the admin staff.  For further information please see our Medical Records page.

Main e-mail address:  palatine@gov.im

Prescription requests: palatineprescriptions@gov.im 

Fax contact

Guidance as for e-mails as above.

Fax number:  01624 611712