To make an appointment call into reception or telephone 623931 Monday to Friday between 08:30 -18:00. Each appointment is 10 minutes long and is intended for one person and one or two problems at the most. If you have various problems to discuss please let the receptionist know who will book a ‘double’ appointment for you. If you have already registered for 'online access' please click here to book https://patient.emisaccess.co.uk
The earlier in the morning you can call the better (from 08:30 onwards), as we ‘hold’ a number of appointments each day specifically for urgent cases. Please be patient if your call is not answered immediately as we can be exceptionally busy at this time. For urgent appointments we cannot guarantee you will see the clinician of your choice, but you will be offered an appointment. Please state that you require an ‘urgent appointment’.
Please not do not abuse the urgent appointment system as you may be preventing someone with a genuine medical emergency from being seen earlier.
Note; if you are very late for your appointment, please do not be offended if you are asked to re-book.
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There is no casualty department at the surgery and we do not operate a ‘drop in’ service. All patients with injuries needing stitches, or where a broken bone is suspected, should go to the Accident and Emergency Department at Nobles Hospital.
Telephoning your Doctor
If you wish to speak personally to a doctor, please tell the receptionist, including a brief reason for your call. The doctor will call you back outside consulting sessions, so this is likely to be sometime after your request. It is helpful to give the receptionist an idea of how urgent your call is. The doctors are happy to call you back on a mobile number to allow you to get on with your day in the interim.
If you would like a chaperone to attend you during your consultation with the doctor this is always available. You can ask at reception when you book in, or else ask the doctor. There is no need to feel embarrassed about this, it is an everyday part of a doctor’s work, and he or she will not feel offended.
A substantial number of appointments are wasted due to non-attendance. Our monthly audit check tells us that on average 120 patients fail to attend their appointments every month. PLEASE contact us as early as you can if you cannot make your appointment. You can do this through the link on the home page, however we would ask that you call us if your appointment is within 24 hours as we can only check online intermittently. Practice policy is that patients who persistently fail to attend without extenuating circumstances will ultimately be removed from our list. To cancel any appoinments booked online please log in https://patient.emisaccess.co.uk