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Noticeboard

FAO Patients transferred from Promenade Medical Centre - We would like to extend a warm welcome from the team at Palatine Group Practice (PGP) 

Unfortunately there is an inaccuracy in the letter you have received from DHSC specifically in relation to 'Patient Access'. We are unable to sign you up for this at the moment. Your previous access from Promenade unfortunately does not transfer across. Please order any repeat prescriptions in the interim by emailing palatineprescriptions@gov.im and remember to include the pharmacy that you wish us to forward your prescription to for collection and as soon as we resume 'normal' services we will sign you up on your first visit to the Practice with Photographic ID and proof of address. Kind regards.

Unacceptable behaviour

Dealing with Unacceptable Behaviour

We recognise that the vast majority of interactions we have with people are positive and productive for all parties.

We aim to treat everyone in a courteous manner at all times and expect anyone visiting the practice to treat our staff in a similarly respectful way.

However, occassionally the behaviours of individuals we have dealings with make it impossible to continue any constructive engagement. In this small number of cases we have to consider taking steps to protect our staff or to ensure that our ability to work effectively is not undermined and anyone demonstrating unacceptable behaviour may be removed from our Practice list and in extreme cases we may contact the Police

We categorise unacceptable behaviours as -

  • Agressive or abusive behaviour - for example swearing, threats or derogatory remarks
  • Unreasonable demands - where requests place unreasonable conditions on Practice Staff which dilutes our ability to provide a service for others
  • Unreasonable persistence - repeated requests on the same or similar issue which disrupts our ability to fulfill our functions as a general medical practice.

We aim to treat our patients in a courteous manner at all times and expect anyone visiting the practice to treat our staff in a similarly respectful way