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Noticeboard

Monday 28th August is a bank holiday and the practice will be closed. Manx Emergency Doctors Service will be provided an emergency only cover on this day.

 

Practice Policies including Confidentiality & Complaints

Confidentiality & Medical Records

Locked blue folderThe practice complies with the Isle of Man Data Protection Act 2002 and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can sometimes go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately.

You are also entitled to direct any complaints regarding Palatine Group Practice to Family Practitioner Services, please call 642608 for further details.

Discrimination Policy

The practice does not discriminate on the following grounds: race, gender, age, social class, religion, sexual orientation, appearance, disability or medical condition.